Warranty Information & Policy
Warranty Returns– In warranty returns will be handled directly with the integrator and Zektor. As detailed in the product’s user manual, the exclusive remedy for warranty issues are repair or replacement, at Zektor’s option. No items shall be returned to the factory without an RMA (Return to Manufacturer Authorization) number, which can be obtained by written request to Zektor.
Units damaged during shipment back to Zektor's repair facility that are not properly packaged are subject to all repair costs. If Zektor's product is acquired through Control4's Marketplace ePortal or via a distributor, we will require the sales order and / or invoice information to determine warranty period. Zektor will provide an advanced replacement product for all products covered under their original warranty period for 5 years for component products and 3 years for all HDMI products. If required, Zektor shall provide overnight shipping to the contiguous 48 states for the first twelve (12) months. Warranty service will provided by Zektor to Alaska, Hawaii and Puerto Rico via the service of our choosing. Integrators in those territories may opt to provide their shipping number for expedited service. International warranty replacements will require a credit card on file to ensure the return of any replaced products. For the duration of a product warranty after the first twelve (12) months, Zektor will ship an advanced warranty repair via ground service.
Should a product receive over voltage damage due to lightning strike, this is not covered under our standard warranty. While Zektor designs our products to withstand extreme weather events, if a lightning strike is too close, it will travel across CAT5/6 cabling and damage connected products. Zektor will repair any damaged units at actual cost of repair. If the end user is submitting an insurance claim that involves our product, Zektor will provide a statement of a lightning strike causing catastrophic damage.
If a product is returned to Zektor and found to be free of defects, the integrator may be billed the actual shipping costs as well as testing and repacking labor costs and new packaging. If sequential products are returned with no problem found, this could impact the ability to receive advanced warranty replacements in the future. Zektor may elect to have the integrator send the suspected failed product for factory inspection, testing and repair if necessary.
Terms of Sale
Shipment of product is as advertised by product when you check out on the Zektor Webstore. All products sales on the Zektor Webstore are final. The previously described Warranty Policy will cover any performance or defective merchandise issues that should arise. Upon receipt of merchandise inspect product carefully. In the unlikely event that you find that the product does not meet your expectations, or satisfaction, contact us at once and tell us your concerns, so we may make every effort to satisfy your purchase.
Date of Purchase
Please retain the dated sales receipt as evidence of the date of purchase. You will need it for any warranty service. If you bought the product through a dealer, installer, or reseller, you will need to contact them first, and return the item to the point of sale.
Use the above Support tab for information on contacting us to receive a Return to Manufacturer Authorization (RMA) number, be sure to describe briefly the reasons for your requested return. You must receive an RMA # before you return any goods to us, the RMA # must appear on your return packing label or on the outside of the box, Merchandise without a RMA # will be refused. RMA's are valid for ten (10) days from date of issuance. All returned merchandise must be shipped in the original packaging. If it is not in the original packaging, ZEKTOR will not be held liable for damage during shipment. Shipments of returns must be prepaid, and we will not accept COD returns.